Lakes Family Practice, Brownlow Health Centre, Craigavon, N Ireland, BT65 5BE. Tel 028 38 311 411, fax 028 38 345983,
email - admin@lakesfp.co.uk
Appointments 02838 31 1410/1411
June 2009 - we are trying a new appointment system. This is in response to the recent
patient survey and comments.
There are now more pre-bookable appointments.
All requests
for appointment or assistance will be triaged by the doctor on duty that day.
This
means, that provided the request is made before 10:30 in the morning, either, 1)
a doctor or another health professional will call you back and discuss the best way
to deal with your problem, or, 2) a member of staff will call you and give you a
definite appointment.
The 10:30 rule is for non emergencies. We will deal with all
emergencies whenever they occur.
We are commited to ensuring that all patients who
request will see an appropriate professional within 48 hours of their contact.
Surgery Hours
Surgery hours are 9 - 11:30 and 2:30 - 5, every day except for the half day on Thursday
afternoon.
If you cannot attend at these times, because of work or other commitments,
please inform reception and we will try to accommodate you.
The Health Centre is open
from 8.30am-6pm. The doctors reception is closed between 12 midday and 2pm, and after
5.30pm.
Prescriptions 02838 32 9597
This is the dedicated prescription request number. You can leave your request for
repeat presciptions on an answering machine.
If you need to speak to a receptionist
about a prescription, please try to ring after 10:30 am to leave the lines free for
patients needing to make urgent requests.
You need to allow 24 hours for non urgent
prescription requests.
Out of Hours 0870 600 6009
Ring this number only if there is a problem that cannot reasonably wait until the
surgery is open.
Brownlow Health Centre, Craigavon, Northern Ireland, BT65 5BE
Tel 028 38 311410 or 38 311411, Fax 028 38 345983, website www.lakesfp.co.uk . Email, admin@lakesfp.co.uk
The Lakes Family Practice has five GPs, Dr Alan Evans, Dr Catherine Clarke, Dr Anne-Marie Wilkinson, Dr David Rodgers and Dr David Barbour. Our practice nurse is Mandy Allen.
