Reception Opening Hours

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Doctor Consulting Times

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Closures for Staff Training

The practice is closed for "SALT" staff training on certain days.  For more information view our staff training page

Appointments - 028 3831 1410/ 3831 1411

June 2009 - we are trying a new appointment system. This is in response to the recent patient survey and comments.

There are now more pre-bookable appointments. Requests for appointment or assistance on the same day will be triaged by the doctor on duty that day.

This means, that provided the request is made before 10:30 in the morning, either,

1. a doctor or another health professional will call you back and discuss the best way to deal with your problem, or,
2. a member of staff will call you and give you a definite appointment. The 10:30 rule is for non emergencies.

We will deal with all emergencies whenever they occur. We are commited to ensuring that all patients who request advice will be contacted or seen by an appropriate professional within 48 hours of their contact, where clinical need requires this.

Home Visits

If possible please try to telephone reception before 10am if you require a home visit.

A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.

House visits are only available for patients who are housebound because of illness or disability.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Health Centre.